Experience Luxury and Comfort at DoubleTree by Hilton Madrid-Prado in Spain

DoubleTree by Hilton Madrid-Prado

Calle San Agustín, 3, Near Thyssen-Bornemisza National Museum, Madrid, 28014, Spain

Rating

4.7

Travelers Choice

2021

Price Level

$$$

Rooms

Pets

May

DoubleTree by Hilton Madrid-Prado, Madrid

DoubleTree by Hilton Madrid-Prado

Price & Availability

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Overall

Wonderful

4.7

111 reviews

481

107

Customers Review

Cleanliness 4.7

Comfort 4.6

Neighborhood 4.8

Amenities 4.4

Condition 4.7

Recomendation 94.4%

“Para ser el hotel que es, el restaurante japones le falta mucho para ser auténtico. Sería importante que los camareros olieran bien. Es muy desagradable que te sirva un camarero que huele que apesta a tabaco cada vez que te trae algo. Además les vendría bien en el restaurante japo ser más cercanos y humildes. La experiencia nada agradable. Una pena.”

— Blanca Holanda

“La experiencia del Sr. Sanz nunca defrauda. Top”

— Jose Antonio

Overall Wonderful, 4.7

Cleanliness 4.7

Comfort 4.6

Neighborhood 4.8

Amenities 4.4

Condition 4.7

Recomendation 94.4%

Oct 10, 2022

Muy buenas habitaciones y servicios, la ubicación lo más súper cerca de todo.

Arthur Massei

Oct 08, 2022

This hotel is perfectly situated in the heart of Madrid allowing us to walk instead of paying for a cab. We reached out to the hotel prior to our arrival to set up a car from the airport to hotel. They responded promptly and we had a car waiting for us at the airport. Madrid all around is a very affordable city to visit. The cab from the airport to hotel was 40 Euros, going back to the airport was only 30 Euros. Our hotel room was very nice but small. Even though we were Diamond Members and HGV owners we could not get an upgrade. It could be because of the hotel location. The front desk were wonderful and the free breakfast was excellent.

Cassandra Mcgovern

Sep 26, 2022

I guess I don’t understand the great reviews? The front desk staff were pretty snooty towards us the whole time. Right from check in it seemed like it was an inconvenience- they hardly gave us any information about anything, just gave us the room key and that was it. We didn’t even know that there was breakfast on sight until we were checking out. There was mold in our bathroom/we requested to switch rooms but they said no because nothing was available, but the website showed they had almost every room option available. (I guess I’m not total sure how that works but it was disappointing) the rooms look into the ‘courtyard’ but it’s just an elevator and you can see across to other peoples rooms/they can see yours. It mentioned a mini bar in the room but we literally just had wine glasses and nothing to put in them? No fridge either. Was a little confusing. The room was booked with diamond memberpoints so I guess we technically weren’t out any money, but still a disappointment overall.Plus side: we liked the location.

Ange Loughran

Sep 26, 2022

Absolutely loved this hotel! Used my HH points for a massive discount which is handy, check in staff were very very friendly and professional. Room was spotless and lovely. Had an early check in, wasn’t rushed on check out. Washed my hair and found they provided hair straighteners with the hairdryer! Would 100% return and recommend for a Madrid base thanks!

Ricky Cantore

Sep 17, 2022

Equipe absolutamente fenomenal! Acolhedor, simpático e atencioso. O hotel estava em ótima forma e as pessoas que trabalhavam lá eram fantásticas. Hotel muito americanizado que facilitou, todos falavam inglês. Os quartos eram espaçosos e limpos. O buffet de café-da-manhã também foi fantástico para um hotel!

Omar J

Sep 17, 2022

Excelente hotel!Minha esposa e eu visitamos com nosso bebê e tivemos uma ótima estadia. Os quartos são muito modernos e confortáveis. Os funcionários do hotel são todos muito simpáticos e prestativos. O café-da-manhã foi ótimo com realmente bons pães e tortilha de patatas. A localização é muito conveniente, pois fica perto de muitos restaurantes e muitos locais turísticos, como o museu do Prado.

Evandro Coura

Sep 17, 2022

Um agradável hotel… pessoal muito atencioso e extremamente bem localizado. Estarei de volta em breve

Omar J

Aug 25, 2022

Excellent hotel! My wife and I visited with our baby and had a great stay. The rooms are very modern and comfortable. The hotel staff are all very nice and helpful. The breakfast was great with really good bread rolls and tortilla de patatas. The location is very convenient since it's close to a lot of restaurants and a lot of touristy sites like the Prado museum.

Ricky Cantore

Aug 19, 2022

Absolutely phenomenal staff! Welcoming, friendly, and attentive. The hotel was in great shape and the people working there were fantastic. Very Americanized hotel which made it easy, everyone spoke English. The rooms were spacious and clean. The breakfast buffet was also fantastic for a hotel!

Hannah Griffin

Jul 31, 2022

Enjoyed a great stay at this hotel in June. The staff were very friendly, housekeeping was immaculate and room service was prompt and friendly. I found the rooms to be spacious and updated. It was incredibly hot when I was there and I was immensely grateful for the air conditioning. Great location with restaurants and transportation within walking distance.

Lauren V

Jul 17, 2022

Of many Hilton stays, this was hands down my favorite. I so enjoyed the room and terrace, but I am especially fond of the Double Tree by Hilton Madrid - Prado team. They are a group of incredibly dedicated and personable individuals. Thank you for making my first week in Madrid so awesome! — Gracias a este maravilloso equipo por hacer que mi primera semana en Madrid fuera tan memorable. Mi cuarto fue excelente, el desayuno fue increíble y la atención al detalle fue una constante desde el check-in hasta el check-out. Quiero enfatizar que todo el personal es el epítome de lo profesional y lo personal. ¡Estoy encantada de recomendar este Hilton a muchas!

Nicola Amato

Jun 17, 2022

Hotel com localização central, sensação de limpeza como em todo Hilton, com funcionários simpáticos e prestativos. Apenas um dia, eles não limparam meu quarto, mas imediatamente me forneceram toalhas e gel de banho quando eu indiquei para eles. Uma nota especial para Cristina na recepção, gentil e sempre com um sorriso, pronta para ajudá-lo. Da próxima vez, com certeza voltarei aqui.

Blanca Holanda

Jun 17, 2022

Para ser el hotel que es, el restaurante japones le falta mucho para ser auténtico. Sería importante que los camareros olieran bien. Es muy desagradable que te sirva un camarero que huele que apesta a tabaco cada vez que te trae algo. Además les vendría bien en el restaurante japo ser más cercanos y humildes. La experiencia nada agradable. Una pena.

arelys Q

Jun 17, 2022

This is an absolutely excellent hotel. The location was fantastic.Close to a lot of restaurants nearby and a few blocks from the main landmarks. The employees provided outstanding service .I emailed the hotel ahead of time letting them know I was arriving early and my room was ready when I arrived. The rooms are spacious, super clean, with a very modern bathroom.I had breakfast in the restaurant downstairs each morning, the service was exceptional. The breakfast selection was great and a lot to choose from.Good quality food.They even served churros!!I will definitely stay here on my next trip to Madrid.

Morris Green

May 17, 2022

Eu tive uma ótima visita a Madri em março, em parte graças a este excelente hotel. Um check-in amigável e funcionários prestativos durante toda a minha estadia. Um grupo caloroso de funcionários da área de café da manhã, incluindo um cavalheiro que se lembrava da minha bebida favorita todas as manhãs. O hotel está em uma excelente localização com muitos restaurantes fantásticos muito perto - e muito para ver e fazer a uma curta caminhada. Sempre desejei que a área de fitness fosse um pouco maior em hotéis pequenos, com mais alguns equipamentos, mas sei que não há muito espaço de sobra no prédio. Estou ansioso para minha próxima visita.

Juani Carmona

May 17, 2022

Buen sitio para descansar muy buen trato,tanto recepción, como jefe de sala, y que decir de la housekeeping la conocí personalmente y me pareció una mujer encantadora 😉 y bueno de su director Chris vende bien su trabajo.. le doy un 10 en limpieza y en todo general.

Morris Green

Apr 20, 2022

I had a great visit to Madrid in March, thanks in part to this excellent hotel. A friendly check-in and helpful staff throughout my stay. A warmhearted group of folks staffing the breakfast area, including a gentleman who remembered my favourite drink every morning. The hotel is in an excellent location with many fantastic restaurants very close by - and lots to see and do a short walk away. I always wish the fitness area was a bit bigger in small hotels, with a few more pieces of equipment, but I know there's not much space to spare in the building. I'm looking forward to my next visit.

Javier Tellez Guzman

Apr 17, 2022

Todo perfecto. Nada más llegar la recepcionista Mónica Muñoz nos atendió con una amabilidad, atención y profesionalidad increíble. El hotel es muy silencioso y cómodo. Ubicación inigualable frente a las Cortes de Madrid. Si la recepcionista Mónica Muñoz sigue allí seguro repetiremos.

Yeimy Flórez

Apr 17, 2022

La ubicación es excelente para ir al centro caminando, el buffet tiene muy buena variedad, de todo un poco. La limpieza es super, todo muy limpio, brillantemuy bien cuidado y conservado. El personal atento, amigable y educado. Y las galletas de bienvenida deliciosas. Gracias por hacer nuestra estancia super agradable.

Sonia Alabau

Apr 17, 2022

Servicio perfecto muy bien ubicado para ir a por a todos sitios muy bonito y desayuno genial!!Repetiremos 😊😊😊

Pedro Luiz M. de Padua

Jan 12, 2022

Ótimas acomodações. Pessoal muito atencioso. Ambiente muito agradável. Café da manhã excelente...

Ingrid Stemmer

Jan 12, 2022

Ficamos seis noites neste hotel,Localização excelente,silencioso muito limpo, instalações novas ,excelente banheiro. Equipe atenciosa . A camareira sempre muito sorridente . Os quartos eram bonitos porém bastante pequenos ,para as fotografias foram utilizadas lentes e ângulos que dão uma ideia de amplitude que não corresponde à realidade. Foi um pouco complicado o café da manhã, difícil conseguir mesa para quatro,e acredito que faltava pessoal,ficávamos com pratos usados na mesa e era bastante demorado para receber um café ... faltou também um pouco de simpatia na equipe do café . Sempre tensos . Não usamos o restaurante nem o serviço de quarto pois o cardápio era bastante exótico, poderia ter algo básico como um massa ou sopa que apetecem quando estamos muito tempo em viagem.

Carolina Carvalho

Jan 12, 2022

Lugar aconchegante, ótimo atendimento, limpo, silencioso, excelente!

Ju Lia

Jan 05, 2022

Nós tivemos uma ótima estadia durante a véspera de Ano Novo! Ficamos particularmente impressionados com a tranquilidade dos funcionários durante o café da manhã. Mesmo que tomássemos o café da manhã relativamente tarde nas duas vezes, não havia pressão de tempo e o buffet era sempre reabastecido!

Colonel Sink

Jan 05, 2022

Hotel limpo, bonito e bem situado. Nós tivemos um tempo realmente agradável. Café da manhã também é bom. Obrigado!

Max Zalta

Jan 05, 2022

Com minha esposa, passamos quase duas semanas neste hotel e tivemos a melhor experiência! Café-da-manhã foi incrível, a equipe foi extremamente útil e cortês, quarto e arrumação foi excelente. A localização era perfeita. Obrigado Doubletree Madrid!

Nicholas Jenson

Jan 05, 2022

Great room & a great location. Glad I stayed here.

Jose Antonio

Jan 05, 2022

La experiencia del Sr. Sanz nunca defrauda. Top

Max Zalta

Jan 04, 2022

With my wife , spent almost two weeks in this hotel and we had the best experience! Breakfast was amazing, Staff was extremely helpful and courteous, Room and housekeeping was excellent. The location was perfect. Thank you Doubletree Madrid!

Colonel Sink

Jan 02, 2022

Clean, pretty and well situated hotel. We had a really pleasant time. Breakfast is also fine. Thanks!

Анна Гребенюк

Dec 29, 2021

Os quartos são amplos e luminosos, dando uma sensação de liberdade e limpeza. Muito obrigado por ter esses lugares. Além disso, com o propósito de alertar: Para a sobrevivência de toda a humanidade, uma plataforma online internacional foi criada por voluntários de todo o mundo: "Sociedade Criativa", com traduções em diferentes idiomas e um botão para PARTICIPAR. O número e a força dos cataclismos aumentam, somos seres humanos, podemos mudar o formato de consumo construindo a Sociedade Criativa. A primeira e mais longa etapa é o alerta, temos que alertar toda a comunidade mundial para iniciar este projeto. Para mais informações sobre os rumos desse tipo de sociedade, visite o site The Creative Society. Além disso, há uma conferência internacional online com traduções em 💯 línguas, chamada "Crise Global. O momento da verdade". Por favor, perdoe os erros, eu uso um tradutor.

Fer Coralia Rosado Vargas

Dec 29, 2021

Excelente y muy bien ubicado para turistear. 100% recomendado

Анна Гребенюк

Dec 29, 2021

Las habitaciones son luminosas y amplias, dando una sensación de libertad y limpieza. Muchas gracias por tener estos lugares. También, con el propósito de alertar: Para la supervivencia de toda la humanidad, se ha creado una plataforma internacional en línea por voluntarios de todo el mundo: “Sociedad Creativa”, con traducciones en diferentes idiomas y un botón para UNETE. El número y la potencia de los cataclismos aumenta, somos seres humanos, podemos cambiar el formato de consumo construyendo la Sociedad Creativa. La primera etapa y la más larga es la de la alerta, tenemos que alertar a toda la comunidad mundial para que ponga en marcha este proyecto. Para más información sobre el camino a seguir para este tipo de sociedad, visite el sitio web con el nombre La “Sociedad Creativa”. Además, hay una conferencia internacional en línea con traducciones en 💯 idiomas, llamada "Global Crisis. La hora de la verdad". Por favor, perdonen los errores, uso un traductor.

Travis Jackson

Dec 12, 2021

Este é um hotel absolutamente excelente. A localização era fantástica. Os funcionários prestaram um serviço excelente e qualquer dúvida que eu tinha, eles estavam lá para ajudar. Não posso dizer o suficiente sobre como eles são úteis e eu realmente não sei muito espanhol, mas eles não se importaram. Os quartos são espaçosos, super limpos, banheiro muito moderno e eu tinha uma pequena varanda agradável sobre as maravilhosas pequenas ruas de paralelepípedos aqui em Madrid. O hotel tem um charme com a localização, a arquitetura e o aspecto geral. O restaurante é realmente muito bom. Mesmo que haja toneladas de ótimos lugares todos fáceis de percorrer, eu fiz um jantar no hotel e café da manhã todas as manhãs. Com certeza ficarei aqui na minha próxima viagem a Madrid.

Cristina Uruñuela Lopez

Dec 12, 2021

Increíble experiencia! Hotel impecable, limpio, cómodo, bonito y el personal estupendo. Volvería una y mil veces…

Jeamy RAmirez

Dec 12, 2021

El mejor servicio que puedas tener estoy muy agradecida con todo su equipo excelente super atentos a los detalles,Gracias Laura y los demás parte del equipo estamos muy agradecidos por el trato y el cariño.Nos vemos pronto

Marina Vall.llosada Garcia

Dec 12, 2021

Excelente ubicación, trato, descanso y una cena japonesa riquísima: la mejor Miso Soup de Madrid

Ignacio Uruñuela De La Rica

Dec 12, 2021

Llevo 30 años viajando por motivos laborales y jamás me he encontrado un hotel con un trato tan correcto, tan amable y tan delicado. Todo el personal está a tu servicio pero además lo más importante... SIN NOTARSE QUE ESTÁN y sin ser esta amabilidad "enlatada" es decir, artificial. Odio el trato correcto forzado por un guión de atención al cliente, lo odio. Maravilloso todo, el confort, la gastronomia, la decoración, los súper materiales., la ubicación. Todo perfecto.

Juan Miguel Mosquera

Dec 12, 2021

Todo muy bien

Travis Jackson

Dec 02, 2021

This is an absolutely excellent hotel. The location was fantastic. The employees provided outstanding service and any question I had they were right there with help. Can't say enough about how helpful they are and I really don't know much Spanish at all but they didn't care. The rooms are spacious, super clean, very modern bathroom and I had a nice little balcony over the wonderful small cobblestone streets here in Madrid. The hotel has a charm with where it is located, the architecture and the overall look. The restaurant is actually really good. Even though there are tons of great places all easily walkable I did a dinner at the hotel and breakfast each morning. I will definitely stay here on my next trip to Madrid.

Mike McKinney

Oct 12, 2021

These folks go out of their way to make you enjoy your stay. Only problem is that there is. Construction next to the hotel and it suuuuucks. No siesta, construction. No bueno. Anyways, besides that, great hotel the location is prime.

D C

Oct 12, 2021

Fantastic staff. We enjoyed rm 501 which is terrific.Breakfast brunch is delicious and quite large . . . walk to all museums and a little further to the place.Loved our stay

Ted Moravec

Oct 11, 2021

Great value for the money. Attentive and friendly staff. Comfortable rooms. Superb location with attractions, shopping and metro/buss easily accessible. Literally dozens and dozens of food and drink options within a ten minute walk.

Mike Smith

Oct 07, 2021

My wife and I stayed at this hotel in September 2021 and greatly enjoyed it. Perhaps the best service at any hotel I've been to. We needed to see a doctor and the staff arranged it like it was an every day occurrence. We saw them assisting others with arranging COVID tests, car services, and luggage transfers. The hotel itself is very well located between the main plazas and the Prado, but off of the busy streets so is very quiet. It is a few blocks away from a couple of different metro stations. We found it very easy to check out central Madrid from this location.

CasparTCJans

Very nice and well located boutique hotel in the centre of Madrid

The Doubletree in Prado, Madrid is a very classy and small scale hotel. The rooms are contempary decorated with a classic touch, the service of the employees is great. A small, yet sufficiently...

AEM965

Check size of bed before arrival!

Make sure you check size of bed first. They gave 2 adults a room with a twin bed. They could not provide a queen king 2 twins OR a cot. One of us slept on the floor for nights. Room was also small...

Wanderer803794

Perfect location, great bed

Perfectly located for easy navigation to many attractions - all within walking distance. We used txis and uber (and then only uber after the taxi strike) so we don't know about their parking...

agnonikov

Very good hotel in perfect location

Nice rooms, perfectly located, 24H gym, fast Internet. In couple minutes of walking from Prado museum, and within walking distance to Atocha railway station. Perhaps breakfast could have little more...

jmangio19

Best hotel in Madrid

Excellent stay at this hotel, it is very central, clean and offers a great selection at breakfast. Rooms have been modernly designed, showers have strong pressure and the beds/pillows are very...

loveeCroatia

The best location and super comfortable

We loved this hotel . We booked directly through Christopher the front office manager by email who was very helpful. The hotel were prompt with their responses. It's a new hotel beautifully...

Maielkholy

A very nice stay

I spent 3 days with my family in madrid in this amazing hotel and really the staff was very helpful especially chris he made our stay very comfortable and he provided us with some of the hidden gems...

Marc_from_China

Nice recently open hotel, conveniently located for tourism

Conveniently located, housed in an old building but with modern comfort, friendly staff, good breakfast. I just regret there is too much light at night in the room, due to many lamps that you can't...

Wanderer218649

Will come back again

I love the location of the hotel. The hotel personnel are very nice and courteous and friendly. They speak very good English which is a plus !! Love the breakfast selections . Christopher was very...

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